Legal Notice

Shop name

JAU - Japan Australia United

Distributor

Longforme LLC

Location

Long Forme LLC

2-6-2 Tomigaya, Shibuya-ku, Tokyo 151-0063

Yoyogi Gardens 401

Phone number

+81 03 6206 0468

Email address

hi@longforme.com

Payment method

Credit card

Payment period and deadline

Credit card: At the time of payment (varies depending on the credit card company)

Delivery period

It will arrive at the customer within 1 to 3 business days after payment (excluding remote islands). It will be shipped on the day of payment (if it is night or on the weekend, it will be shipped on the next business day).

Returns

Please contact us within 7 days of receiving the product for returns/exchanges. Returns/exchanges will be accepted only if the product is unused and in its original condition.

If the size/colour/material or quality is different from what you expected, you can exchange it for free. You can also exchange it for another product.

Please note that product warranties do not cover normal wear and tear or damage caused by intentional or improper use.

We do not offer refunds for plants or moss. For set products that include plants or moss, only the value of the pot, planter, and terrarium will be refunded. Thank you for your understanding.

Please check our returns policy here.

Privacy Policy

Please check our privacy policy here.