Legal Notice
Shop name
JAU - Japan Australia United
Distributor
Longforme LLC
Location
Long Forme LLC
2-6-2 Tomigaya, Shibuya-ku, Tokyo 151-0063
Yoyogi Gardens 401
Phone number
+81 03 6206 0468
Email address
hi@longforme.com
Payment method
Credit card
Payment period and deadline
Credit card: At the time of payment (varies depending on the credit card company)
Delivery period
It will arrive at the customer within 1 to 3 business days after payment (excluding remote islands). It will be shipped on the day of payment (if it is night or on the weekend, it will be shipped on the next business day).
Returns
Please contact us within 7 days of receiving the product for returns/exchanges. Returns/exchanges will be accepted only if the product is unused and in its original condition.
If the size/colour/material or quality is different from what you expected, you can exchange it for free. You can also exchange it for another product.
Please note that product warranties do not cover normal wear and tear or damage caused by intentional or improper use.
We do not offer refunds for plants or moss. For set products that include plants or moss, only the value of the pot, planter, and terrarium will be refunded. Thank you for your understanding.
Please check our returns policy here.
Privacy Policy
Please check our privacy policy here.